Returns and Refund Policy
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return the items to us within 30 days for refund. If the products you receive are not completely satisfied. Returns will take approximately 5 working days for the process once the goods have arrived. The precise length depends on the payment provider used (e.g. PayPal). Items must be in their original packaging, all the original boxes must be intact and must include, along with all packaging materials, all accessories provided by us.
Discounted or end of line products can only be returned for repair. No refunds or replacements will be made.We don’t accept return either for the products with accessories option such as attaching touch panel,interface selection,connection selection.
You must first contact us and be in receipt of a return merchandise authorization (RMA) number before sending any item back. Any product returned without an RMA number will not be refunded.
Shipping back to us is paid for by the customer including exporting tax and importing tax. We are in general unable to refund you postal fees and tax.
Any product returned found not to be defective can be refunded within the time stated above. Goods found to be tampered with by the customer will not be replaced but returned at the customer’s own expense.
By default, the refund amount cannot exceed the original order amount paid to us. We are not responsible for and has no knowledge about any bank fees or exchange rate charges that may occur. These fees are processed by the issuing bank and will not be refunded by us.
Return request requirements:Return request must be made within 12 months of shipment date.
Product Modifications:Products with modifications made after they were received are not covered.
Broken Glass:Broken glass is not covered – if insured, file a claim with your freight forwarder.