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Taiwan Mobile CIO: AI sparks ‘reversing specialization’ evolution, driving B2C- to- B2B shift

As generative AI matures, the traditional division of labor within enterprises is undergoing a profound transformation. At Taiwan Mobile’s D.E.E.P. Tech Day 2025 on September 9, 2025, Chief Information Officer Rock Tsai introduced the concept of “reversing specialization,” arguing that AI is not merely a productivity upgrade but a force that will redistribute corporate roles, reshape value chains, and accelerate the rise of an “AI agent” ecosystem in external markets.