Salesforce cuts nearly half of its customer support team through AI agents, reshaping enterprise operations

Salesforce CEO Marc Benioff revealed that the company has reduced its customer support workforce from 9,000 to 5,000 employees in the past eight months by implementing artificial intelligence (AI) agents, according to Business Insider. This change has allowed the company to handle all customer inquiries, including the estimated one hundred million potential clients previously unresponded to due to manpower limitations.

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Rexon Technology pivots to drones, capturing global market share

Taiwan-based Rexon Technology is making significant strides in the unmanned aerial vehicle (UAV) market by leveraging its expertise in motors and power systems. At a recent earnings call, the company revealed it has successfully delivered product samples to manufacturers across Taiwan, the US, Europe, Japan, and India. Domestically, Rexon is expanding collaborations with local drone assembly companies such as Coretronic Corporation and Evergreen Aviation Technologies Corporation (EGAT).

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Hyundai hydrogen vision challenged by South Korea’s shrinking budget

Hyundai Motor Group recently participated in the 16th Clean Energy Ministerial (CEM16), emphasizing the necessity of establishing a hydrogen energy ecosystem and reinforcing its position as a global leader in the hydrogen sector. However, with South Korea’s hydrogen budget reduced for two consecutive years and infrastructure investment still insufficient, how businesses and the government overcome these challenges has become a focal point.

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Commentary: Advanced AI packaging driving semiconductor industry toward ‘virtual integration’

Advanced packaging is rewriting the rules of the semiconductor industry. According to DIGITIMES Research, in 2024, global AI data center accelerators (covering GPUs and ASICs) have seen advanced back-end packaging costs reach US$4.1 billion, accounting for 46% of the total process cost structure—nearly matching wafer foundry costs at US$4.8 billion. This has caused the front-end process share to drop significantly to 54%, leaving only an 8% gap between the two.

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Analysis: BOE supplies over 40M OLED panels for iPhone, testing supply chain management

For Apple CEO Tim Cook, returning to the White House in early August 2025 and announcing a US$600 billion investment plan over the next four years was a strategic move that pleased President Donald Trump. Trump responded by stating that any production or factory commitments made in the US would qualify for tariff exemptions, temporarily easing Apple’s larger crisis.

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Acer Nitro XV270X debuts with a 5K IPS display and DFR to QHD at 144Hz

At IFA 2025 in Berlin, Acer also introduced the most representative monitors from its Acer Nitro lineup. One of the most impressive models is the Acer Nitro XV270X. This is a 5K gaming monitor that supports DFR with a native resolution of 5120 x 2880 px @ 72 Hz and support for a QHD resolution @ 144 Hz. The screen uses a 27-inch IPS panel with a contrast ratio of 2000:1, a typical brightness of…

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